Frequently asked questions

Sundial provides convenient and accessible Fertility and Prenatal Services. Exact services will vary for every individual, but the approach to providing care closer to where patients live and work aims to make the frequent appointments required for fertility treatment and prenatal care more manageable, without any changes to the medical care received.

Fertility Services

• Sundial provides services to anyone who is a patient at a collaborating fertility center who is undergoing a fertility evaluation, or fertility treatment of any kind, including egg freezing, intra-uterine insemination (IUI), in-vitro fertilization (IVF), and frozen embryo transfer.
• Sundial provides clinical care, including ultrasounds, blood draws, and urine sample collections. The specific services that you need are ordered by your doctor and sent to Sundial to perform.
• At some locations, Sundial also provides secure pick-up of semen samples for analysis at the fertility center.

Prenatal Services

• Sundial provides services to anyone who is a patient at a collaborating OB/GYN practice who is pregnant and needs prenatal care.
• Sundial provides clinical care, including ultrasounds, blood draws, and urine sample collection. The specific services that you need are ordered by your doctor and sent to Sundial to perform.

Sundial is a convenient extension of our collaborating institutions’ world-class health care. With Sundial’s services, there is no change to your medical care, only the location of your fertility or prenatal appointments.

• Once you are a patient at a collaborating healthcare institution, let your care team know that you would like to use a Sundial location for appointments.
• Conveniently schedule your appointments through the Sundial Health Portal™ app.
• Sundial clinical staff will complete the services you need at a convenient Sundial location.
• All results are returned to your provider, who reviews results, makes all patient care decisions, and communicates next steps to you.

• Sundial provides Fertility Services and Prenatal Services to anyone who is a patient at a collaborating healthcare institution.
• For fertility patients in the Boston area, Sundial collaborates with Massachusetts General Hospital. If you are interested in using Sundial’s Fertility Services, you will need to establish care with the Massachusetts General Hospital Fertility Center (more information below) and let your care team know that you would like to have your appointments with Sundial.
• Sundial offers services at these Locations.
• If your employer already offers Sundial for Employees, you can access an additional convenient Sundial location through your employee benefit.

• Establish care with a collaborating healthcare institution and let your care team know that you would like to have your appointments with Sundial.
• Register with Sundial by downloading the Sundial Health Portal™ app from the Apple or Google Play store. You will need your medical record number (MRN) to register.
• Once your care team sends your orders to Sundial, you will receive a text message from Sundial to choose your appointment time in the Sundial Health Portal™ app.

In the Boston area, Sundial is proud to be collaborating with Massachusetts General Hospital to provide fertility care closer to where you live or work.

The Massachusetts General Hospital Fertility Center provides state-of-the-art fertility care that is individualized for all patients, and it has been recognized by Newsweek as one of 2026’s best programs in the country.

• If you are new to the Massachusetts General Hospital, please call Massachusetts General Hospital Registration at 866-211-6588 to obtain a medical record number (MRN).
• If you already have a Massachusetts General Hospital MRN, you may use your MRN to set up a Sundial account, but you will still need to call the Massachusetts General Hospital Fertility Center at 617-726-8868 to set up a new patient appointment.
• If you are already a patient at the Massachusetts General Hospital Fertility Center, please register in the Sundial Health Portal™ app and let your care team know you wish to have your ultrasound and blood draw appointments at Sundial.

There is no change to the way your medical care is billed to your insurance by your health care provider.

Wish your employer offered Sundial services as a benefit?

At Sundial, the privacy and discretion of your appointment is a priority. We use numerous approaches to ensure all appointments are conducted with utmost confidentiality at or near your workplace. Furthermore, with Sundial’s convenient locations and time savings, you no longer have to explain as many recurring absences to colleagues, so you can pursue fertility treatment more privately if you choose.

Sundial prioritizes discretion and privacy in every aspect of our care. To ensure that appointments are discreet:

• Our team members keep equipment discreetly packaged and unbranded and wear professional clothing to blend into the workplace environment.
• Appointment locations are thoughtfully pre-determined to maximize discretion.
• We carefully space out appointments at the workplace to prevent overlapping with colleagues.
• Time savings mean colleagues are less likely to notice your recurring appointments, so you do not have to disclose the reason for them.
• We uphold a strict confidentiality policy, which means we do not report names of employees who use Sundial to HR departments if the employer offers Sundial’s employee benefit.

With Sundial, your employees can access the highest-quality medical care in a discreet, fast, and convenient way at or near the workplace. These time savings reduce the workplace disruption they would experience with traditionally required fertility clinic office visits, increase privacy, and reduce stress.

Sundial’s easy-to-implement benefit works alongside your existing benefits to enhance your overall benefits package. Impactful, inclusive benefits like Sundial help attract and retain talent and foster a supportive company culture.

Sundial’s benefit complements your existing fertility benefit. Many people are not aware of the significant logistical and professional stress that accompanies fertility treatment or the fact that most fertility benefits do not address these particular challenges.

Sundial works alongside existing financial and other fertility support benefits to provide clinical care at or near the workplace. Sundial’s substantial time savings mean the employee can get the most out of all their employer fertility benefits, without the associated job disruption and stress.

If you’re interested in offering Sundial as a benefit to your employees, please contact us directly. We’d be happy to discuss how our Fertility Services can support your company and employees.